The media keeps telling us that are we are in tough economic times; people are spending less and being much more choosey about where they spend their dollars.
And still I am surprised that businesses are putting the WRONG people into front counter and customer interaction positions.
A personal experience and one related to me by an...
I have long been an observer of people, and whenever I get the opportunity I also eavesdrop on their conversations. So if you see me hanging out in a coffee shop at the table next to you, be prepared for me to listen in!
One of the things I love to listen to, is how people just don’t listen to each other.
Two incidents happened a few days ago within minutes of each other which had me ponder the power and the inherent blindness of focus on a single end point.
I received a personal email with a TED video attached and shortly this after I was reading a page from the book The Balance Within.
Let me explain;
Recently Australia experienced a pivotal moment in its history. The newly sworn in Government apologised for the wrongs of the past inflicted on our indigenous people. It was symbolic clearing of the path to move forwards to bring a closer relationship between Indigenous and non indigenous people.
I found the ceremony moving, though it...
An interesting thing about values is that not all values are equal, some are more important to us than others.
Values by their very nature, and definition, are subjective. However the criteria by which we measure our values are based on observable behaviours, i.e. we measure subjective values based on observable facts!
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